Work Experience

24+ Years of Experience

Experience

January 2012 - Current
IBM Canada Ltd.

Delivery Project Executive / Portfolio Manager

  • Oversaw a portfolio of concurrent large and complex technology projects with a combined value of over $52M orchestrating cross-functional team (60+ FTEs) efforts to ensure timely delivery and adherence to budget constraints, culminating in a 98% on-time project completion rate.
  • Collaborated with senior level clients to develop and implement strategic technology roadmap, aligning with company goals and achieving a 15% increase in ROI.
  • Constructed strategic partnerships and fostered consensus between stakeholders (Project Office, Clients, Vendors, Subcontractor organizations) to develop comprehensive solutions that met client requirements and exceeded expectations on applications with complex infrastructure needs.
  • Led, coordinated, and supervised remote local and global resourcing teams in the Philippines and India, resulting in seamless project delivery and improved efficiency.
  • Drive growth and innovation for the program by assessing clients' and IBMs' business challenges and priorities, resulting in a consistently achieving a Net Promoter Score (NPS) Survey Score of 9 to 10 and a 15% rise in revenue.
  • Identify opportunities for continuous improvement and develop/recommend process and procedure modifications, leading to a streamlined operation and a 10% reduction in project delivery time.
  • Developed and contributed to client RFP/RFQ responses, resulting in a 20% increase in proposal win rate.
January 2010 - January 2024
IBM Canada Ltd.

People Manager / Practice Lead

  • Managed a diverse team of over 30+ individuals, including PMs, BAs, IT Architects, Developers, and Support personnel, consisting of IBM Regular, Short-Term Employees (STEs) and external Subcontractors.
  • Maintained a high-performing team through effective leadership and fostering a positive environment.
  • Oversaw people management responsibilities, including employee recruitment, development, compensation, mentoring, coaching, and impact reviews.
  • Conducted quarterly and annual performance reviews for first-level managers and direct reports, resulting in improved team performance and alignment with company goals.
  • Developed and implemented a resourcing strategy that effectively addressed the demand pipeline, resulting in a 15% improvement in meeting resourcing needs.
August 2010 - December 2011
IBM Canada Ltd.

Service Delivery Manager / Sr Project Manager

  • Led and managed a high-profile commercial account, overseeing end-to-end engagements in Application Development and Application Maintenance/Support, resulting in successful project delivery.
  • Successfully managed a TCV of $19M over a 2-year period, overseeing the delivery of small to large complex projects concurrently.
  • Achieved SLA target of 99.9% system availability of critical applications/systems.
  • Led a team of 30+ FTEs to ensure efficient service delivery and client satisfaction.
  • Acted as a Point of Escalation, effectively handling issues and risks that arose, coordinating crisis and priority management with technical support teams, vendors, and client teams.
  • Fostered partnerships and collaboration in a fast-paced, cross-functional environment, ensuring seamless communication and coordination among teams.
  • Implemented IT Service Management framework (ITIL) to streamline processes and improve service delivery, resulting in a 20% reduction in average resolution time.  Utilized tools such as Remedy, ServiceNow, and Pager Duty to track and manage service requests, leading to a 15% increase in overall team productivity.
January 2007 - August 2010
IBM Canada Ltd.

Project Manager

  • Managed small change requests to large IT projects for applying SDLC methodology with project budget of C$ 16M. In some cases, also successfully fulfilled combined project management and business analyst roles for select cases.
  •  Oversaw a diverse team of 12+ FTEs, including BAs, Testers, and Developers, throughout all project phases, employing strategic planning and execution techniques to effectively initiate, control, and close project tasks, resulting in timely delivery and client satisfaction.
  •  Successfully managed project financials, consistently delivering projects within budget and on time, achieving a 95% success rate.
  •  Utilized project management software (e.g., Microsoft Project) to track and monitor project timelines, ensuring timely completion and minimizing delays.
  •  Demonstrated strong leadership skills by managing resources, coordinating efforts, and fostering collaboration among team members to achieve project goals.
  •  Managed multiple proof of concept (POC) projects using to minimize risk before scaling it to full launch.
November 1999 - August 2012
National Defence, Government of Canada

Health Care Administrator (HCA) Officer (Reserves) – Captain (Ret’d)

  • Led and managed a team of 25+ medics and support staff as Platoon Commander, Company Commander, and Adjutant, ensuring efficient and effective delivery of health care services in a Field Ambulance.
  • Utilized technical skills in health care administration and leadership to effectively communicate and coordinate with diverse teams, ensuring smooth operations and optimal patient care.
  • Utilized technical proficiency in healthcare administration to train, coach and mentor junior officers, fostering a supportive learning environment.
  • Related Civilian Occupations: Hospital Administrator, Hospital Operations Manager, Hospital Services Officer.
May 1999 - December 2006
IBM Canada Ltd.

IT Specialist

  • Successfully progressed through multiple IT roles over a 7-year period, from Developer to Business Analyst to Junior Project Manager, demonstrating adaptability and growth.  Acquired and honed technical and business skills while taking on increasing responsibilities in each role.
  • Maintained strong track record of delivering successful projects on time and within budget.

    Junior Project Manager

  • Demonstrated a strong track record of successfully managing IT projects and delivering results within specified timelines and budgets.
  • Created and implemented an efficient MS Access database application for project financial forecasting and reporting, resulting in a time savings of 24 hours per month and a 40% reduction in human error.  Project Managers from other accounts leveraged the tool.
  • Utilized technical skills in Lotus Notes to create a user-friendly and intuitive interface for a seamless Project Control Workbook (PCB / Teamroom) to efficiently manage project timelines and documentation.

    Business Systems Analyst

  • Conducted comprehensive business systems requirements analysis for clients, identifying and gathering business and requirements and developing systems requirements.
  • Utilized IBM Business Analyst techniques and best practices to ensure accurate documentation of requirements utilizing tools such as Requisite Pro and MS Visio.
  • Collaborated with cross-functional teams to gather test requirements and developed and executed comprehensive Test Plan and Test Cases, resulting in successful completion of User Acceptance Testing (UAT).

    Developer

  • Designed and implemented multiple applications, including the Time Claim Reporting Tool, using Brio Reports, MS Access and MS Visual Basic, resulting in improved data management and reporting capabilities for IBM account teams.

Portfolio / Project Management Skills

Complex Portfolio / Program Management

%

IT & Business Strategy and Execution

%

IT Governance and Auditing

%

Project Management / Project Management Office (PMO)

%

Financial Management

%

P & L Management

%

Risk Management

%

Change Management

%

Continuous Process Improvement

%

Problem Solving

%

Relationship Management Skills

Strong Leadership

%

Relationship Management

%

Conflict Resolution

%

Negotiation Skills

%

People / Resource Management

%

Staff Development & Training

%

Multi-Site Team Operations

%

Other Skills

Business Systems Analysis

%

Industry Knowledge: Telecommunication

%

Industry: Public Sector

%

Industry: Healthcare

%

Cloud

%

Artificial Intelligence (AI)

%

Designing Thinking

%

JIRA, Confluence, Monday.com, Trello, Workday

%

Database Management

%

Web Development (WordPress)

%